Privacy policy

UNIVERSAL VISION LIMITED (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our services, or use our products. By using our services or website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information when you visit our website, register for our services, or make a purchase. The types of personal data we may collect include:

  • Contact Information: Name, email address, phone number, business name (if applicable).
  • Billing Information: Payment details such as credit card information or billing address.
  • Usage Data: Information about how you interact with our website, products, and services (e.g., IP address, device information, browsing activity, page views).
  • Course/Service Data: Information about the courses or services you purchase, including progress and interactions within the course (if applicable).
  • Communication Data: Any communication you send to us via email, contact forms, or other methods.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To Provide Services: To fulfill your orders, deliver digital products, process payments, and provide customer support.
  • To Improve Our Services: To understand how our website and services are used and to improve their functionality.
  • To Communicate with You: To respond to your inquiries, send updates regarding your orders, and notify you about changes to our policies or services.
  • Marketing and Promotions: To send you promotional materials or offers that may be of interest to you. You can opt-out of marketing communications at any time.

3. Legal Basis for Processing Your Data

Under the GDPR, we process your personal data based on the following legal grounds:

  • Performance of a Contract: Processing is necessary to fulfill the contract between us (e.g., providing services you’ve purchased).
  • Consent: For certain uses of your data, such as sending marketing emails, we rely on your consent. You can withdraw consent at any time.
  • Legitimate Interests: We may process your data for legitimate interests, such as improving our services and responding to customer inquiries, provided these interests do not override your rights and freedoms.
  • Legal Obligations: We may process your data to comply with legal obligations, such as tax or accounting requirements.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your personal information with trusted third parties under the following circumstances:

  • Service Providers: We may share your data with third-party providers (e.g., payment processors, hosting services) to help deliver our services.
  • Legal Requirements: We may disclose your data to comply with legal obligations or in response to valid requests by public authorities (e.g., law enforcement).

We ensure that any third parties we share data with are GDPR-compliant and take appropriate security measures to protect your information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, we securely delete or anonymize your personal data.

6. Your Rights Under GDPR

As a user based in the EU, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccuracies in your personal data.
  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain exceptions (e.g., if we need to keep the data for legal reasons).
  • Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain circumstances.
  • Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your data for marketing purposes, or if processing is based on legitimate interests.
  • Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw it at any time.

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within the timeframes required by law.

7. Data Security

We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it. This includes using encryption and secure payment processing to safeguard your information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. International Data Transfers

If you are based outside of the European Economic Area (EEA), your personal data may be transferred to, stored, and processed in countries outside the EEA. We ensure that any transfers of personal data to countries outside the EEA comply with applicable data protection laws and are subject to appropriate safeguards (such as the use of Standard Contractual Clauses or adequacy decisions).

9. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve your browsing experience, analyze how our website is used, and personalize content. Cookies are small text files stored on your device when you visit our website. You can manage your cookie preferences through your browser settings.

For more information about the cookies we use and how to control them, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. This Privacy Policy only applies to our website and services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child under the age of 16 has provided us with personal data, we will take steps to delete such information as soon as possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

UNIVERSAL VISION LIMITED

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Email: contact@tgraphy.online

Phone: +44 7367 193019

Registration Number: 16657194