At *UNIVERSAL VISION LIMITED, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied with the digital products or courses you’ve purchased, we offer a *14-day money-back guarantee, in accordance with EU law. Please read the following details carefully.
1. Digital Products & Courses
We provide digital products, including online courses related to typography and design. You are entitled to a *14-day money-back guarantee, even if you have accessed the content, *as long as you have not downloaded the materials for personal use or resale.
- Refund Process: To request a refund, simply contact us within 14 days of your purchase by emailing contact@tgraphy.online. Please provide your order details, including your purchase receipt and the reason for your refund request. We aim to process all refund requests as quickly as possible.
- Exceptions: Refunds will not be processed if you have downloaded the content for personal use or resale. Once content is downloaded, the refund policy no longer applies.
- Access vs. Download: You can still request a refund even if you have accessed the course or digital product, as long as the content has not been downloaded.
2. Custom Design Services
For custom design services (whether for personal or business use), once the project begins, a refund is not available. However, if there is an issue with the service or if you are dissatisfied, we encourage you to reach out immediately so we can address your concerns or offer a revision.
- Agreement: When you request custom design services, we will provide a formal agreement outlining the project scope, timelines, and payment details. Any issues regarding the service must be addressed before the project is completed.
3. Consultancy Services
Consultancy services related to typography and design are also non-refundable once the service has started. If you are dissatisfied or have concerns, please contact us as soon as possible to discuss potential resolutions.
- Service Agreement: For consultancy, a service agreement will be provided before any work begins, including deliverables, timelines, and payment terms.
4. How to Request a Refund
To request a refund for a digital product or course, please follow these steps:
- Contact Us: Email us at contact@tgraphy.online within 14 days of your purchase. Include your order number and any relevant details.
- Provide Details: Provide a brief reason for your refund request (optional). For a smooth refund process, we appreciate any feedback that helps us improve.
- Refund Process: After we review your request, we will issue a refund to the original payment method used. Refunds will be processed within 5-7 business days after approval.
5. Refund Policy Limitations
- Digital Content Downloads: If you download any of the course materials or digital products (for personal use or resale), you will no longer be eligible for a refund. The content is delivered in a digital format, and once it is downloaded, we can no longer guarantee the return of the product in its original form.
- Custom & Consultancy Services: Once a custom design project or consultancy service has started, no refunds are available. If you have concerns about the service, please let us know immediately so we can address them.
6. Contact Us
If you have any questions or concerns about our Refund Policy, or if you would like to request a refund, please contact us at:
UNIVERSAL VISION LIMITED
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: contact@tgraphy.online
Phone: +44 7367 193019
Registration Number: 16657194
7. Final Note
We understand that purchasing digital products and services can be a significant decision, and we want to ensure that your experience with us is smooth and positive. If you have any issues or questions, please don’t hesitate to contact us. Your satisfaction is important to us, and we are always here to help.